Warranty
At VelocityTitan, we are committed to providing our customers with high-quality automotive and motorcycle parts. We stand behind the products we sell and offer warranty coverage to ensure your satisfaction and peace of mind.
Warranty Coverage:
We offer a warranty on eligible products against defects in materials and workmanship. The duration and terms of the warranty may vary depending on the specific product. The warranty period starts from the date of purchase.
Claiming Warranty:
To make a warranty claim, please follow these steps:
Contact Us:
If you encounter any issues with a product covered by our warranty, please reach out to us as soon as possible. You can contact our customer support team at velocitytitanusa@gmail.com or call us at +1 (281) 258-5791. Provide us with detailed information about the issue and your order details.
Evaluation and Resolution:
Our team will review your warranty claim and may request additional information or evidence, such as photographs or videos, to assess the situation. We will promptly evaluate your claim and work towards a resolution.
Warranty Remedies:
If your warranty claim is approved, we will provide one of the following remedies, depending on the circumstances:
Repair: We may offer a repair suggestion to address the issue with the product.
Replacement: If repair is not feasible, we may offer a replacement product of equal or similar specifications.
Refund: In some cases, a refund/partial refund may be provided for the purchase price of the product.
Exclusions and Limitations:
Please note that our warranty does not cover the following:
Normal wear and tear of the product
Damage caused by improper installation, use, or maintenance
Modification or alteration of the product
Damage resulting from accidents, misuse, or abuse
The warranty is non-transferable and applies only to the original purchaser of the product. Proof of purchase may be required to validate a warranty claim.
Disclaimer:
VelocityTitan reserves the right to modify or terminate warranty coverage at any time, without prior notice. Our warranty is provided in addition to any rights and remedies you may have under applicable consumer protection laws. It does not restrict or limit those rights in any way.
We provide free shipping in the United States. The package will ship out within 1-2 business days.
Shipping Time:
FedEx: Estimated delivery within 3-7 business days.
USPS: Estimated delivery within 5-10 business days.
Other Carriers: Estimated delivery within 5-12 business days.
Customers have the right to apply for a return within 30 days after receiving the product. Our return policy allows you to request a return and receive a refund or exchange within this timeframe.
We value your satisfaction and want to ensure that you have a positive experience with our products. If you have any questions or need assistance regarding our warranty, please don't hesitate to contact us.
Thank you for choosing VelocityTitan as your trusted provider of automotive and motorcycle parts.
