Return and Refund Policy
Thank you for shopping at VelocityTitan. We want to ensure that you are completely satisfied with your purchase. Please review our refund policy below:
30-Day Return Policy:
We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.
Eligibility Criteria:
To be eligible for a return, your item must meet the following conditions:
It must be in the same condition as when you received it.
It should be unworn or unused, with tags still attached.
The item must be in its original packaging.
You must provide the receipt or proof of purchase.
Return Process in Three Steps:
Step 1: Contact Us
Please contact us at velocitytitanusa@gmail.com to initiate the return process. We will respond to your request within one working day.
Step 2: Prepare and Ship the Return
Once your return is confirmed, securely place the item in its original packaging. Ensure that the order number is clearly visible on the shipping label. Ship the return to the following address:
1541 Rollins Rd, Burlingame, CA 94010
United States
Step 3: Provide Tracking Information
Please email the return shipment tracking numbers to velocitytitanusa@gmail.com.
For any questions regarding the return process, you can always contact us at velocitytitanusa@gmail.com or call us at +1 (281) 258-5791.
Important Notes:
The item must be unworn, unwashed, and have all original tags attached.
Customers are responsible for the shipping costs for returns, and the return shipment tracking numbers must be emailed to velocitytitanusa@gmail.com.
Once we receive and inspect your return, we will send you a notification of receipt. Refunds will be initiated within 2-4 working days.
Please note that a 30% restocking fee will be charged for all returns. Only items that are received damaged or not as described can be fully refunded to the original payment method.
Items returned without prior authorization will not be accepted.
Order Cancellation:
Order cancellation can only be requested before the package is shipped out. Once the package is in transit, the order cannot be canceled.
Damages and Issues:
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work towards a resolution.
Exceptions/Non-Returnable Items:
Certain items are non-returnable, including custom products (such as special orders or personalized items). Additionally, we do not accept returns on sale items or gift cards. If you have any questions or concerns about a specific item, please reach out to us.
Exchanges:
To ensure a faster exchange process, we recommend returning the item you have and placing a separate purchase for the new item once the return is accepted.
Refunds:
Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method within 2-4 working days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
Thank you for shopping with VelocityTitan. If you have any further questions or need assistance, please don't hesitate to contact us.
Email: velocitytitanusa@gmail.com
Tel: +1 (281) 258-5791
